Refund policy

Returns & Refunds Policy

1. Change‑of‑Mind Returns

If you have purchased online, you have a legal right to cancel your order under the Consumer Contracts Regulations 2013 (UK) and Trading Standards (Fair Trading) (Guernsey) Ordinance, 2023. 

You may cancel your order within 14 days of receiving your goods. Please notify us at hello@themagickalmagpie.co.uk of your intention to do so.

Once you have notified us, you have a further 14 days to return the items. We will refund the product cost and the outbound delivery cost as follows:

- Complete orders: product costs and full outbound delivery cost (if paid)

- Partial orders / unwanted items: individual product costs and pro‑rata outbound delivery costs (if paid)

Return postage costs for change‑of‑mind cancellations is the customer’s responsibility.

Please note that during the cancellation period you must take reasonable care of the goods. You may inspect them as you would in a shop, but any use beyond this may reduce your refund.

For book returns, extra care must be taken not to damage or bend the books. They must be returned in a saleable, as new, condition. Failure to do so may also affect your level of refund.

Please return any unwanted items in their original condition with any packaging, labels and product seals intact to:

The Magickal Magpie, La Rue Des Francais, Castel, Guernsey GY5 7FH

Please include your order number, the reason for return, and whether you would like a refund or exchange.

2. Faulty, Defective or Incorrect Items

If your item is faulty, defective or you have been sent the wrong item, please contact us as soon as possible at hello@themagickalmagpie.co.uk. Once we have assessed the issue, we will provide instructions on how to proceed.

Items damaged in transit should be reported within 72 hours of receipt.

If we ask you to return the item and it is confirmed to be faulty or defective, we will refund the full product cost, the original outbound postage, and your return postage (up to £5.95).

Refunds may be declined if the fault is due to misuse, use against manufacturer guidance, or reasonable wear and tear.

3. Packaging & Proof of Postage

Please return items appropriately and securely packaged (original packaging preferred) and include your delivery note. Items returned with inadequate packaging that results in damage during transit may reduce the level of refund issued.

We strongly recommend obtaining proof of postage.

4. Hygiene & Safety Restrictions

For safety and hygiene reasons, we cannot accept returns of:

- Opened: oils, balms, teas, herbs and powders

- Earrings

These restrictions apply only to change‑of‑mind returns. Faulty or incorrectly supplied items can still be returned.

5. Incorrect Delivery Details

Please be advised that we can not accept any responsibility for any delay or loss where an incorrect shipping address or post code is given.